Went somewhere else and they completely screwed up my hair, it wasn't even close to what I asked for. I came here hoping they could fix it, and the woman, Kimberly, completely fixed it 100%. I believe she was the manage. Anyway, it was exactly what I wanted, and they were so nice and willing to help me out and fix it. I'm extremely happy with my visit and will definitely be coming back here. :)
I should have trusted my first instinct when i walked in to this establishment. The 2 women working sat on their phones, neither greeted me or asked to serve me. I spoke up and said I needed a cut. My hair was shoulder length and the change would be drastic so I specifically asked, if i show you a picture do you feel comfortable recreating that style. She said, well yeah. (Rude) i showed her the picture of the blonde on the right and said again, you think you can do this? She replied, sure can. Lacking in customer service skills and manners but claiming she can cut hair well. The picture on the left is what she gave me. The worst cut I've ever had and definitely the worst service. When she finished cutting it, i asked her to dry it so i could see the completed cut...fully finished. She said, i can but it will be $30 instead of $15. Wow! $15 to hit it with a dryer for 2 minutes. Honestly people! I told her it waant what i asked for and i got a spill about how my hair was too thick or unmanageable but she never mentiones that before cutting it. If you can't do what someone is asking then just tell them so they can go elsewhere. There was nothing fantastic about this salon, the stylists or the service.
Kelly is Awesome. It is nice to go relax and she makes me feel good about myself. 16 Years, keep up the Awesome work. Kelly's hair, I just wear it. With pride
I have had positive experiences here for a while. If I make an appointment I don't wait past that time. With out an appointment my wait is short. I avoid peak hours to avoid a wait. I find a stylist I like and stay with that person. Prices are reasonable and employees are professional.
Horrible service and even worse cut.
Just horrible. Stylist at desk coated a special going on. So I decided to go with the special. When I got to the desk to pay it's twice as much as she said the special was. Then says I misunderstood her, when in fact I repeated the special price back to her and she said yes before she cut my hair. Very very very unhappy with the cut it's not at all what I asked for and of course telling me it was twice as much after I got my haircut.
Fantastic Sams Cut Color is a US Hair Care Studio based in Clermont, Florida. Fantastic Sams Cut Color is located at 17445 US-192 #7, Clermont, FL 34714, USA.
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